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photo of Jaime Moss
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“As an instructional trainer, I help educators translate learning theory into practical application. My sessions focus on building confidence, designing accessible and engaging experiences, and cultivating reflective teaching practices that support measurable learning outcomes.”

Instructional Trainer

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WCAG Challenge : 

A scenario-based quiz assessing knowledge of core WCAG accessibility guidelines.

Projects

featured:

1

Case Study:

Led the implementation of WCAG 2.1 accessibility standards across all instructional media, technology platforms, and faculty training materials.

WCAG Challenge

Result:

The WCAG Accessibility Initiative established consistent accessibility practices across programs and media. It strengthened institutional awareness, increased compliance, and created sustainable systems for accessible course production.

Created an interactive Storyline sample that demonstrates how WCAG principles can be applied in an accessible quiz design (see example below).

Preview Image of WCAG Storyline Sample

Department-wide Adoption of WCAG

Established accessibility policy across departments and embedded compliance information within Canvas.

Accessibility Compliance

Vetted all third-party media and learning technologies to ensure compliance with WCAG 2.1 standards and active accessibility features.

Key Outcomes

Targeted WCAG Instructor Training

Developed new instructor training to guide faculty in applying accessibility principles when creating content.

Multi-media Training

Featuring before-and-after visuals, clear explanations, and step-by-step guidance for updating course materials with the new menu.

2

Case Study:

Developed an instructional video series to prepare instructors for the rollout of a new Canvas LMS menu and its impact on course navigation, content setups, and student experience.

Result:

The training videos supported a smooth transition to the updated LMS interface, reducing instructor confusion and lowering ticket reports during the rollout.

LMS Training Video

Preview image of LMS Training Video

Key Outcomes:

Reduced support ticket reports during the transition

Improved Transition Efficiency

Ongoing Instructor Assistance

 

Developed additional supplementary knowledge base articles and ongoing support services to facilitate a smooth transition for instructors.

Instructor Knowledge
Base

Case Study:

Designed and implemented a centralized knowledge base to streamline access to institutional resources, policies, and training for instructors and administration.

Result:

The knowledge base consolidated instructional resources into one accessible system, minimized instructor confusion, organized templates and media assets, and established a sustainable framework for knowledge management.

The adjacent infographic outlines the information architecture of the Instructor Knowledge Base, illustrating its structure, taxonomy, and navigation flow.

3

Preview of Knowledge Base Architecture Infographic

Centralized Instructor Learning

Served hundreds of instructors annually through UCLA Extension’s first digital instructor learning hub.​

 

Knowledge Base Branding System

Developed a consistent branding and design guide to unify the Knowledge Base’s visual identity and structure.

(see below)

Key Outcomes

Resource Repository

Centralized all instructor training materials, instructional resources, and multimedia assets within one accessible platform.

Hero image of Instructor Knowledge Base

Knowledge Base Gallery

4

Click to visit the KB

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